Service Management

Deliver Service Excellence

In the service management module of SAP Business One, service departments can access several tools in order to support a wide range of service operations, from contract management and planning to tracking customer interaction and activities.

You’ll have everything you need to provide your customers with exceptional support.

Service Management Key Features

Service Contract

Allows users to create a regular support or warranty contract for items or services sold to a customer.

Service Calls

View all service calls entered into the system. Users can restrict the report to only see service calls for a specific queue, technician, problem type, priority, item, and call status. 

Customer Equipment Card

Keep track of products purchased, including serial numbers and all servicing history as well as service contracts assigned.

Service Calls by Queue

Tracks all pending service calls in the queue. Various call statuses can be monitored, and calls can be assigned to individual technicians or maintained in a team queue

Knowledge Base

The system can accumulate a knowledge base of typical faults and customer service suggestions. These are searchable from the service call logging.

Customer Equipment Report

Shows all equipment and corresponding serial numbers sold to a customer or range of customers.

Response Time by Assignee

Enables users to follow the interaction between a customer and service and to record the time necessary to respond to a single service call.

Service Management in Action – QED Group

This SAP Business One case study shows how QED Group went live with SAP Business One in 3 months and are still running faster 17 years later, reducing staff errors and increasing productivity.

Click the link and discover QED Group’s story.

Service management anytime, anywhere

Running a business means you’re always on the go. Now, with SAP Business One Service mobile app, you can take your service team with you wherever you are—and they won’t be in your way.

The SAP Business One Service mobile app for iOS and Android helps your service team manage their workload anywhere, even when they’re out of the office or working from home. You’ll save time and money by streamlining your resources, and your customers will get a better experience as a result.

Free Advice

Request a FREE demonstration with one of the most well established SAP Business One partners in the UK.