SAP Business One support: choosing the right partner for your business

Selecting a provider of SAP Business One support services is critical to your success with SAP. The right partner can make all the difference in the world.

As long as your software continues to meet the needs of your organization, you will be happy with its results. However, when you need assistance or encounter a problem with SAP Business One, choosing the right SAP support services can make all the difference. The best SAP support services are provided through a partnership that truly understands your business and its challenges.

Why should you select an expert partner for SAP support services? The best partners can provide more than just technical assistance when you encounter problems with your software. A good partner also understands what it takes to help a small business decide whether SAP is indeed the right choice for their company and how to implement ERP software in a way that meets their specific needs.

Making the most of your SAP software and technology solution requires choosing the right partner to work with you every step of the way

Knowing the experience, level of expertise and breadth of services offered by a provider of SAP Business One support services is critical to your success with SAP. If you do not have an in-house IT team that is knowledgeable about the software, or if you are looking to supplement existing IT resources, then choosing the right partner to work with you every step of the way is essential.

Needless to say, making an informed decision on who will provide support for your SAP software must be done based on many factors – from level of experience and breadth of services offered to access to knowledge bases and overall value.

Here are some tips to help you choose your next SAP Business One partner

Looking for the right SAP partner to work with your company? Here are some tips to help you find “the one.”

Know Your Company’s Needs

The first step in finding the right SAP partner is understanding what it is your business needs. Do you need help migrating your data and operations to the cloud? Do you need help implementing SAP Business One or upgrading your current version? Do you need a solution that can handle all of these and more? Knowing exactly what you’re looking for will help you find a partner who’s perfect for you.

Start With a List

There are over 7,000 partners in the SAP PartnerEdge program. That’s far too many to sift through individually, so do yourself a favour and narrow down your options by creating a list of possible matches.

Once you’ve decided on your priorities, pull up the official list of partners in the PartnerEdge program and search for those who fit your criteria best.

Narrow down that list by eliminating those partners who don’t have experience or expertise in the areas most important to you, such as SAP Business One or data migration. You can also look at the scope of their services—do they offer professional services, technical support, or both?

Consider their experience

How long have they been working with SAP? What kind of companies do they work with? Do they have any case studies or client testimonials for you to look through?

Check their qualifications

Is there a certifying body that your preferred partner should be registered with?

The SAP PartnerEdge program is one such organization. This certification is not easy to attain and gives clients the peace of mind that their support partner has the right level of expertise.

Get references

It’s always a good idea to check in with a few previous clients and see if their experiences were positive.

For example, did they find their support partner responsive? Did they work quickly and efficiently? Call them up or send an email — most people are happy to share their experiences with others who may be embarking on the same journey.

Look for industry expertise

SAP is often implemented in highly specific ways to meet the needs of a particular business. A business solution that works for one company may not be useful to another organization, even if they compete in the same industry.

For example, a manufacturing company that makes furniture may need support with logistics and supply chain management solutions, while another manufacturing company might have very different needs.

If your business is part of a particularly niche industry, it pays to find an SAP partner who has experience in that field.

They will know what exactly what you need in order to grow and they may already know how to solve some of the common problems you face.

Understand a service provider’s level of service

Make sure the service provider can offer an excellent level of technical support, especially if you’re not an IT expert yourself. Ask them about their support services and how quickly they can respond to problems.

An important question to ask during any IT partnership is “How will my employees access help?” If you need support 24/7/365, make sure your SAP partner has people available around the clock – so you don’t suffer through downtime or delays if something goes wrong in the middle of the night or over a weekend.

You might want an on-site team for regular maintenance and upgrades, or simply a contract where someone responds to support calls when something goes wrong. Either way, you should be clear about what services you need from them before signing any contracts.

Determine how much collaboration you need

Some vendors do most of the work themselves, while others are more collaborative and hands-on when helping businesses implement their solutions.

Your organization may have strong internal IT staff or existing software development resources that could handle implementation on their own, but if not, it’s important to make sure whoever handles implementation is going to provide adequate support throughout the process.

Expect innovation from your SAP support provider in three key areas

Find a provider that is committed to doing more than simply providing technical support for your SAP products, and instead will help you to continue innovating and growing your business. The right partner should be able to demonstrate expertise in three key areas:

Have an eye on the big picture

Your SAP software is just a part of your organisation’s wider IT ecosystem. A good partner will understand this, and will have the knowledge and expertise to support all of the other systems that make up your IT environment.

Support should enable growth and innovation, not just address problems as they happen. Look for partners that are knowledgeable about the latest technologies that could help you expand your business, such as AI, IoT, blockchain and more. These solutions can take your business to the next level.

Bring value today

Technical support is important, but it’s not enough on its own. A good partner should be able to bring value in other areas such as training and development, consultancy, customisation, managed services and more innovation!

A good partner will understand how important it is for your organization to run smoothly and efficiently, so when issues arise they need to be addressed quickly and effectively.

Find a provider that has a clear plan for how they will assist you with any issues you encounter with your SAP Business One environment, so you know exactly what kind of service you can expect from them.

Help you innovate

The world is moving at breakneck speed, so it’s more important than ever to be able to evolve quickly and stay ahead of the game. A good partner can help you do this by providing innovative solutions that capitalise on emerging

Ask: How does the company demonstrate its commitment to future-proofing your business? Do they offer roadmaps outlining how their services will evolve alongside your business needs and new technological developments? Are their consultants certified in the latest SAP products and services?

Choose a provider that is thinking about tomorrow – and brings value to today

A great SAP Business One support partner can help you scale your business with technology. They’ll be thinking about tomorrow, while still delivering value today.

Your partner should be able to help you plan for the future, with technologies that bring the best innovations in ERP and cloud computing to small and midsize businesses.

They should also be able to advise you about new technology trends and how they might impact your business – particularly as these technologies become commonplace in a wide range of industries.

To find a partner like this, ask if they have experience integrating other systems like CRM or eCommerce products – and if so, whether they built an interface from scratch or used an existing one from a third party.

If it’s the latter, do their team members work closely with that third-party provider on an ongoing basis? Do they have any proof points (like case studies) for successful implementations?

Choosing the right Business One support partner is critical when it comes to getting real value out of your investment in SAP.

Everyone knows that selecting the right partner is critical to getting real value out of your investment in SAP software. This is especially true for an ERP solution like SAP Business One.

By using SAP Business One to run your business, you can expect to enjoy many benefits, including improved profitability and growth, as well as a reduction in risk and complexity. However, you must have the right implementation partner to help you get there.

The wrong implementation partner will not only cost you time and money, they could actually cause you more harm than good. You’ll be wasting money on their fees; they may even make mistakes that will cost you even more money to fix later. They could even cause irreparable damage to your corporate image or place your customers at risk of losing their personal information.

On the other hand, the right partner will help you get the most value out of your technology investment. They will be able to implement it faster and more efficiently than anyone else. Because they understand how SAP Business One works, they will be able to customize it and integrate it with other systems quickly and easily.

Most importantly, your company’s reputation won’t suffer from working with them because they work hard to maintain stellar customer satisfaction ratings from their clients.

At Signum Solutions, we take the time to listen, learn and understand what you want to accomplish with SAP Business One. We then work with you to develop a plan for implementing or upgrading SAP – one that aligns with both your business goals and your budget.

We also provide ongoing support for both you and your team. Our goal is to make sure everyone is fully trained on how to use the software effectively so that you can gain the greatest return on your investment. Download our SAP Business One support services guide here

SAP Business One Tips and Tricks

As ERP technology continues to evolve, we thought it would be helpful to provide some useful links to SAP Business One tips and tricks to make you more efficient with your ERP solution.

Whether you’re brand new to SAP Business One or an experienced user who’s looking for some tips on new features, this collection can help you get more out of your ERP investment than you thought possible.

Signum’s collection of SAP Business One Tips and Tricks is an ever-expanding resource, thanks to our consultants’ many years of experience using SAP Business One and the SAP Business One community. It’s so much easier to find the information you need when it’s at your fingertips!

We also provide a library of bite-sized training videos you can access FREE. They’re the perfect way to learn all your favourite SAP Business One features quickly and easily. You can access them here.

In addition to this, every week, Ari Shapira – Chief Product Owner at SAP Business One shares a weekly tip of helpful features that SAP Business One users can implement to simplify their working day.

So, now you know where you can access SAP Business One resources, let’s look at some of our favourite SAP Business One tips and tricks documents here to improve your everyday usability and productivity.

Tons more SAP Business One tips and tricks are available on our website and our SAP Business One Forum. Plus, our support engineers are ready to help out with any questions you may have on using your SAP Business One software more efficiently or improving key processes – contact us here

How To Choose The Right SAP Business One Partner?

When selecting your SAP Business One partner, it’s important to think both short- and long-term. For example, just because one provider offers more services or a lower tag price, doesn’t mean it is the best solution for you and your business.

When the topic of SAP Business One support and maintenance gets mentioned, most folks think about maintenance plans, warranty, and renewal. While these are extremely

important topics to discuss with your SAP Business One partner, they only represent a small percentage of what should be included in your support plan.

The annual maintenance fee associated with SAP Business One includes two separate components. The first is a percentage that is remitted to SAP for on-going product development and support, and the second portion is retained by your SAP Business One Support Partner for the provision of support services.

It can be helpful to understand why different support providers have different service offerings before making a final decision.

The support offered in a particular SAP Business One Support Partner package may not suit your business’s requirements. It is prudent to consider the nature of your business and whether the support offered in your selected package will facilitate rather than hinder the growth and development of your business.

Also read – How can SAP B1 improve your business?

SAP wants you to get as much value from its Business One product as possible so it provides a range of partners that can help.

The selection of a SAP Business One partner can be overwhelming, especially if you are new to SAP and business applications. There are many factors that can weigh in when it comes to choosing the best SAP Business One partner for your company; expertise, experience, philosophy, technical capabilities and support structure being just a few.

Here are our top factors to consider when choosing the right partner that will work with you as a team to get the most out of your SAP Business One solution.

Experience

Total experience and expertise promote greater efficiency, quicker resolution, and more rewarding project results. Years of experience can be an important selection criteria when choosing an SAP B1 partner.

Referanceability

Testimonials of current and previous clients speak volumes about a partner’s ability to deliver quality services. It is always a good idea to talk with former clients to learn more about the company’s expertise, approach, and resources.

Strength of Resource

If you want to find a good SAP partner, the developer’s team will require technical expertise or domain knowledge about your company. It’s critical that you choose a partner with enough resources to accommodate your needs.

After Sales Service

When you need an SAP Business One support partner, selecting the right one takes thought and planning. Look for partners who provide added value, knowledge and training. Partnering with a firm that is willing to work with you to improve your business will help you develop your SAP Business One solution and make sure it provides a strong return on investment for your company.

With the right SAP support partner in place, you can expect to see some of the following benefits from your SAP solution:

  • Improved efficiency
  • Increased visibility into your operations
  • Uplift in productivity
  • Reduced costs
  • Increased revenue
  • Improved customer relationships

 

Choosing the right software partner for your business can be a difficult one, but it’s an essential step to ensure your company’s growth. While there are countless factors to consider when selecting this important partner, Hopefully, these pointers will make the decision-making process that much easier.

Signum Solutions is an award-winning SAP Gold Partner offering comprehensive support services for SAP Business One. We bring together technology innovation and deep industry experience to help our customers implement the right solutions and realize their growth ambitions.

The team are dedicated to creating reliable solutions for customers. Whether you’re adding a new module or migrating from an SAP partner, we can provide the support services that will help you reach your goals.

Click here to download our SAP Business One Support Services brochure or alternatively, call us on 01244 676900, we are here to provide support for improving the performance of your SAP Business One.

Key Features of SAP Business One for SMEs

There are so many business software solutions out there, but we are often asked the same question, “what are the key features of SAP Business One?”

Many entrepreneurs and small business owners want to know what they can expect before they start learning. So, we decided to write a blog that explains some of the key features of SAP Business One for SMEs and how it helps SME’s focus on their end goal.

Naturally, every company pursues its own goals. However, when critical information is spread across multiple business systems and locations, it’s difficult to find and act on that data quickly.

SAP Business One is designed for small and medium-sized companies to help them manage the entire business, from manufacturing to finance. The solution streamlines processes and enables faster decision making, thus increasing business growth.

Below we have listed some of the key features of SAP Business One and the benefits to an SME business

Accounting and financial management

SAP Business One’s powerful financial management module helps you streamline accounting and integrate data from accounting, sales, and purchasing to drive more profitable decision making, while reducing errors.

Customer relationship management (CRM)

With SAP Business One, you’ll be able to track, manage, and convert more prospects into customers. You’ll provide superior customer service and keep your customers satisfied. You’ll grow your revenues through a streamlined sales process.

Warehouse and production management

SAP Business One lets you manage inventory across multiple warehouses in real-time. And if it’s available for sale, you can track and record its movement. If you keep your stock levels high, we also optimize your inventory to help you maintain cost-effective stock levels.

Reporting and analytics

With SAP Business One, you can monitor payments, sales, inventory, and staff in real time. In fact, with SAP Business One, real time visibility into all aspects of your business comes as standard so you can make faster decisions with the information at hand and achieve better business outcome.

Purchasing and procurement

SAP Business One optimizes your purchasing process to help you save time and ensure compliance in the process. By better managing the entire process, your organization will benefit from increased efficiency while reducing risk through improved vendor relationships.

SAP Business One offers many of the features that larger businesses require, but with a simplified interface that makes it ideal for SMEs. With user-friendly screens and an array of reports to make the majority of business tasks easily accessible, SAP Business One is the number one choice for businesses looking to streamline their operations and gain maximum value from their ERP.

Download our guide to see an overview of the main features and benefits of SAP Business One

Distribution ERP for Efficient and Effective Performance

Distribution ERP is a vital part of distribution business and helps distributors in increasing the efficiency as well as effectiveness of their business.

In today’s fast-paced world, efficiency and effectiveness are now expected of all distribution systems at all times. Many distributors already use ERP (enterprise resource planning) systems to manage their shipments, inventory, accounting, CRM (customer relationship management), and more.

ERP software is commonly viewed as a mainstay of industry as well as something that should be useful in optimising operations across the board. Thus, it’s easy to assume that most distributors will take advantage of this technology as part of their operations.

Here are five reasons why you need ERP software if you’re in the distribution business:

Increased Demand Planning Capability

Today, most distribution ERP solutions are delivered with a built-in demand planning module that allows you to do demand planning at a very low cost. The module provides built-in reports that show forecast accuracy, the deviation from the actual forecast and how it affects your inventory.

An inbuilt forecasting module assists you to make educated decisions regarding inventory levels and potential purchase orders. Planning with actual historical information from your sales team will help you improve your forecasting ability.

Inventory Management

As important as efficient operations are in a business, effective inventory management is key to sales and success. Companies may think that advanced forecasting and sophisticated reporting means they can make accurate decisions about the inventory they carry.

Inventory that is not aligned to demand can lead to a drop in sales turnover and the need for more space in the warehouse. Moreover, over- stocked inventory results in increased costs and lost profit potential.

Distribution ERP maximises inventory efficiency. It makes sure that you find the right product in the right place at the right time.

Supply Chain Management

An ERP software streamlines the supply chain and automates various processes, creating efficiency and reducing wastage, as well as tracking the stock. This removes all the human errors, adds transparency, reduces time spent on data entry and reconciling and speeds up your business processes overall.

Without an ERP, it can be difficult to trace a product from its origin to each stage of its lifecycle. Distribution Enterprise Resource Planning (ERP) software is very important in today’s world. This software plays a major role in growing businesses through increased productivity and lowering operational costs.

Reduced Operating Costs

Bringing down the operational costs by adopting an ERP solution can result in significant benefits for any business. In wholesale and distribution businesses, where a large number of transactions are taking place daily, processes require to be automated across different functions like financials, operations, logistics and warehouse management.

The cost savings from implementing a distribution ERP solution are many. It also makes running a business easier as all critical functions are integrated into one system that is easily accessible on-the-go.

Enhanced Quality Control

You can manage your inventory with an ERP solution, keeping a detailed record of all your products. By tracking and reporting lot numbers, batch numbers, and serial numbers, you’ll be able to identify issues as soon as they arise.

With a comprehensive view of your entire warehouse, you can keep an eye on quality control across all your products.

Conclusion

No matter what kind of distribution business you operate – from wholesaling to e-commerce – the goal is to sell and deliver products efficiently and effectively.

Of course, survival requires both, but efficiency is the name of the game since distributors that waste money are more likely to see shrinking margins in an ultra-competitive landscape.

ERP software can help distributors save money and improve efficiency, allowing them to run and grow their businesses more effectively.

Our Distribution ERP system is a proven and scalable solution for your business. If you want to maximize your profits and minimize your costs, then act now—we can help you reach every goal with the most effective, user-friendly platform available.


Contact us today! 

Marlin Industries: Increasing Turnover by 100% with No Additional Staffing with SAP Business One®

Marlin Industries, a UK based company found themselves in need of a new business management solution. They were dissatisfied with their current accounting system and required a solution that offered the ability to control costs effectively along with the powerful reporting needed to support their decision-making process.

Marlin selected SAP Business One after testing other solutions against its requirements and decided it was the best option for its needs. Since go-live, they have seen an increase in turnover by 100% without the need to increase administration staff levels and they have also achieved greater control of purchasing and providing historical data used to obtain advantageous pricing.

Marlin Industries chose the SAP Business One application because it offers the ability to control all production planning, material control and accounting functions in one place.

Marlin Industries provides a unique and complete range of cable packaging products, management systems and services around you and your individual business requirements. Their goal is to improve your cost-effectiveness by delivering solutions to your packaging and cable winding demands.

When the opportunity came up to evaluate other software solutions, they jumped on it and soon choose SAP Business One, implemented by Signum Solutions.

Marlin Industries knows firsthand how much time and money can be saved by using technology to increase your time-to-market and create efficiencies. Marlin Industries, uses SAP Business One to deliver its internationally recognized high quality products. SAP Business One allows Marlin to focus on their foremost strength — the business — while allowing them to take advantage of the flexibility and support that comes from being a member of the Signum customer network.

100% increase in turnover with no increase in accounting staff
Greater control of purchasing and providing historical data used to obtain advantageous pricing
>98% on-time delivery

Read the full business transformation story here

Rainforest Foods: “SAP Business One saves us time, increases accuracy and gives us more control.”

Rainforest Foods had limited functionality in their current system, and it was costing them too much time and money to maintain. The system was not meeting the current business requirements, which resulted in a substantial number of deviations to standard processes. In addition, the team was unable to capture the required information when customer orders were placed for product.

Prior to installing SAP Business One Rainforest Foods relied on a variety of bespoke and specialised solutions to handle the business-wide IT needs. These included accounting, production and CRM (customer relationship management).

The different systems caused several problems including high training costs for staff, the need to maintain and upgrade the bespoke solutions on a regular basis, multiple entry of the same data into systems and lack of reporting which captured information from different areas.  With the help of Signum Solutions, these business issues were addressed as the underlying business requirements were assessed, business processes changed where appropriate and an implementation plan for SAP Business One, which allowed for minimum disruption to the business, was deployed.

“SAP Business One saves us time, increases accuracy and gives us more control.” Harry Singh, Business Owner at Rainforest Foods.

Rainforest Foods has benefitted from faster, simpler and easier financial management processes, a single source of information for each business function, improved visibility for customers and partners, and better collaboration between the company and its counterparties.

Learn how Rainforest Foods, using SAP Business One, streamlined operations on the production floor and in the office. Read the full company snapshot.

Food Manufacturers are Missing Out

Last week, Food Manufacture magazine reported on how food and drinks manufacturers may be missing out on innovation in product development, by choosing instead to tweak and adapt existing products.

Matthew Incles, Senior Consultant at Promar International is reported to have advised that food manufacturers need to focus on what’s going on in the market place as well as on refreshing existing products.

Simply put, by sticking with the same product, are you missing out on getting ahead of the game and putting your business at risk of falling behind your competitors?

The same theory should be applied to food manufacturers’ use of technology.  “If it’s not broke, don’t fix it” won’t cut it in a modern technological world and whilst the system that you already have but need to keep making changes to may well keep you afloat, your competitors are speeding ahead by centralising their business processes in order to gain the efficiency needed to compete with larger enterprises.

Are you paying for bespoke ERP system changes? Or for separate manufacturing, CRM, accounts and sales systems?  If so, then it’s definitely time to try something new! Give us a call and let us show you the benefits of SAP Business One for your business, 01244 676 900

Signum Solutions Awarded ‘Most Net New Names’ in CompuTec ProcessForce 2013 Partner Awards

“2013 was a very exciting year with ProcessForce entering new markets, winning Large Enterprise subsidiary rollouts and significantly increasing the number of customers in key markets. From our growing partner ecosystem we awarded “Most Net New Names” to our partner Signum Solutions, in recognition of their 2013 sales achievements. This award is testament to the value ProcessForce can provide to both customers and partners”, says Martin Gore, Global Sales Director, CompuTec.

Commenting on how Signum Solutions advocates the benefits of ProcessForce to customers, Martin Linch, Sales and Marketing Director says: “Our strategy at Signum has been to focus on food and beverage, chemicals, food service and wholesale vertical markets.  Focusing on the food and beverage sector, where we already have a good base of foodservice customers, meant that we started to see an increasing number of enquiries in the food manufacturing sector.  As we started to explore the available solutions, it became apparent that ProcessForce was, and still is, the only solution in the market that offers the detailed industry required functionality whilst being both a solution that is native to SAP Business One and easy to implement and use.”

Summarising, Martin says: “Well over fifty percent of our new customers in 2013 have included the ProcessForce solution and achieving Gold Partner status with SAP is testimony to the success of our vertical focus and the ProcessForce solution.”

“Signum is a great example of how vertical industry focus can create business growth and attaining a higher status level with SAP”, concludes Martin Gore.

 

About Signum Solutions

Signum are long-standing SAP Business Partners that specialize solely on the Business One solution for small to medium sized businesses.  Industry sectors where the business offers a unique and proven solution are: food and beverage, chemicals, food service and wholesale.  With offices based in the North of England and in the Midlands, Signum Solutions has over 40 customers and focuses on providing industry leading, affordable ERP Solutions alongside expert knowledge and implementation experience, to SMEs in all of its chosen key industry sectors.  Discover why Signum are SAP’s fastest growing partner for Business One in the UK and find out what our customers say by visiting the Signum Solutions website: www.signum-solutions.co.uk/about/case-studies

Contact Signum Solutions on 01244 676900 or email [email protected]. 

Gold Partner for SAP Business One

Signum Solutions are proud to confirm that we have been confirmed as a Gold Partner for SAP Business One.

We’re proud to announce that we have been selected as a Gold Partner for SAP Business One. Not only do we believe in the product, we’ve seen first-hand how it’s helped businesses in all stages of growth. As Gold Partners, we plan to expand our scope of services and offerings for customers utilizing SAP Business One in the coming years. We understand the true challenges that today’s business face are complex at best and require more than just “shopping cart” solutions to solve. These challenges require sound, strategic thinking coupled with an advanced solution set rooted in best practices that has been proven time-and-time again to deliver predictable and consistent results.

When you are dealing with one of the largest technology platforms in the world, it is no surprise that there will need to be a team of professionals on site to assist your staff with the transition. We are confident that we have assembled some of the finest professional resources available and they will far exceed your expectations. Our support goes above and beyond “help desk” support. You will have an assigned Account Manager and Technical Specialist who will hold you accountable for your success (like they would a member of their own team).

Partnering with SAP means that we will have access to the latest business application technology from their portfolio and be able to deliver innovative, collaborative software solutions.

SAP Business One is a proven, simple software solution that allows you to quickly and easily start your company using the most popular industry standard software.

Signum Solutions has another 2 projects go-live

Signum Solutions has yet another 2  projects go-live:- Dell Factor Ltd one of the Midlands’ leading plumbing goods wholesalers and ELC (UK) Ltd a delivered food wholesaler specialising in frozen and ambient products.

Since the project went live, Signum have been able to successfully monitor both companies’ Key Performance indicators on a real-time basis and respond immediately as necessary. This has led to significant improvements in both business’s performance.

At Signum Solutions we’re a passionate team of experienced SAP Business One consultants. Our entire focus is on delivering world-class SAP Business One services and support into growing SMEs.

Our expertise in Business Consulting, Implementation and Maintenance will help you improve all aspects of your business from the finance, sales & marketing to operations & production management.

With our experience in small business processes, we have a proven track record in delivering the right solutions to the right people at the right price. Your satisfaction is our passion.

We’re here to help you turn your big idea into a plan. Our team can work with you in person or virtually, designing and creating an application that fits in with the way you do things now and will help you thrive in the future.

We’ll take the time to get to know your business and industry, so we can help define your goals and create an ERP strategy for your business.