An Interview with Graham Collins, Operations Manager at Infusion GB

box of tea on production line

Infusion GB is one of the UK’s leading tea and herbal drink packaging companies. It is a privately-owned business and has been operating since 1985. Current capacity across its many formats is in excess of 1 billion bags a year!

In this interview with Infusion’s Operations manager, Graham Collins, find out what steps the business has taken to achieve impressive sustainable growth in the last year:

Q: What does Infusion’s customer base look like?

A: We supply to an extremely diverse customer base ranging from small start-up companies to independent retailers. We also pack for national and multi-national supermarket chains.

Q: What makes Infusion different to similar companies?

A: We believe our flexibility to meet demand and the ability to cope with our entire customer base, from small volumes to larger runs, sets us apart. Our priority is meeting the customer’s needs and ensuring their success.

Q: How has implementing a new ERP system been of benefit to Infusion?

A: SAP Business One has given us the ability to manage our warehouse more effectively and provided us greater control and visibility over our stock allowing us to monitor usage of materials more efficiently.

Q: What were your considerations in choosing a new ERP system?

A: We were looking for a solution that could, not only, be implemented quickly but one that would have the flexibility to be able to grow with us and support our expansion plans. As a minimum, it had to be have fully integrated warehouse management and manufacturing capabilities.

Q: How did you decide on the right ERP partner?

A: We were looking for a partner that had experience supporting process manufacturers in the food industry, one that was focussed on the UK and had many years’ proven experience of the product. In Signum Solutions, we found that partner and soon discovered we were more than ‘just a customer’.

Q: What’s next in the plan for Infusion?

A: We are looking to further develop our use of SAP Business One to potentially include factory automation and as a responsible business, we are always looking for ways to reduce our environmental impact.

Q: How would you describe your relationship with Signum?

A: Good, Signum quickly understood our needs and what we were trying to achieve. They are always on hand when assistance is needed – even out of hours!

View customer case studies to find out more about how Signum Solutions’ experience within the food manufacturing, foodservice and food wholesale industries has helped similar businesses achieve streamlined processes and financial benefits, with Signum’s Industry Edition for Food and Beverage.

What is Making Tax Digital?

Making Tax Digital Logo

In the spring of 2017, the UK government passed legislation that provides that the UK will become one of the most advanced digital economies in the world. Making Tax Digital (MTD) is an HMRC initiative designed to make sure the UK tax system is effective, efficient and easier for taxpayers.

There are several key dates that all businesses need to be aware of:

April 2019: All VAT-registered companies over the VAT threshold will have to use and maintain digital accounting records and are required to submit their VAT returns using MTD-compatible digital software.

April 2020: All VAT-registered businesses under the VAT threshold will be required to comply with MTD requirements.

From April 2020 (earliest): Income tax and Corporation tax returns for all businesses will be provided to HMRC through digital means.


SAP Business One version 9.3, Patch Level 08 will be MTD-compatible. It is anticipated that Patch Level 08 will be available from December 2018, although SAP have not given any specific dates yet. To receive this Patch, you must be using version 9.3 of SAP Business One. For those running an older version of SAP Business One (i.e. 9.1, 9.2) an upgrade to version 9.3 will be required.

The Patch Level will allow the following:

• SAP Business One will automatically link to HMRC using your current gateway password
• The user can view requests from HMRC, as well as scheduled reminders for their VAT declarations
• The user will be able to make manual requests
• They can submit declarations and check if there are issues with previous submissions
• They can view information concerning the VAT process
• They can check if previous payments have been processed by HMRC


In June this year, SAP began testing its final MTD compliant version of SAP Business One software with HMRC. They have also launched a review programme which will obtain the feedback from a selection of Business One Beta test sites. The beta test programme will help SAP obtain feedback about the system so that it can make any final refinements ahead of the full launch of Patch Level 08 in December 2018.


During the early months of 2019, Signum will be running a series of workshops designed to ensure that you understand the requirements of MTD and can use SAP to produce and provide HMRC with the information they require. We will be releasing further closer to the time.

In the meantime, if you would like to register your interest, or you have specific questions regarding MTD, please contact us on 01244 676900.