Customer Service = New Year, New Focus!
Signum has changed the name of the Support Desk to the Customer Service Team. This is huge. Huge. And it affects you, our customers, in many ways.
Firstly, the focus of our Customer Services Team is you; the customer. Your business, your processes, your staff. We haven’t given up supporting SAP Business One – that’s our business. If you call us, we’ll do our best to help, and if we can’t answer on the Customer Services Desk, we’ll find someone who can.
Secondly, we’ll get to know your business. We’ll give you a dedicated Customer Service Team member who will know your business. Who will know your SAP installation and will be able to help you get the most out of your system. A Team member who will understand how technical (or not) you are and be able to assist you in developing SAP Business One so that it helps your business grow and prosper.
Thirdly, we will provide more training, more documentation, more help.
Almost every customer we speak to asks for information. This could be as simple as a document on End of Year Processes or as in depth as an SQL training day. Every customer has different requirements. We am hoping that we will be able to bring you some good news on this front later in 2018.
Lastly, and most importantly, we’ll listen.
Customer Service Focussed
At Signum Solutions, our unwavering focus revolves around our customers. Customer satisfaction and success are at the heart of everything we do. We take great pride in building strong, long-lasting relationships with our clients, and that begins with open communication and active listening.
We genuinely value your opinions, feedback, and insights. Your perspective matters, and we are eager to hear from you. Whether you have a question, a suggestion, or simply want to share your experience with our team, we are all ears.
Drop us a quick email, and our dedicated Customer Services Team will be swift in responding to your inquiry. We understand the importance of timely communication, and we’re here to address your needs promptly and efficiently.
If you prefer a more personal touch, feel free to give us a call. Our team is always ready for a quick chat, and we’re here to provide you with any assistance or guidance you may require.
At Signum, we believe that our success is directly tied to yours. Your satisfaction is our top priority, and we are committed to going above and beyond to meet and exceed your expectations. We strive to deliver tailor-made solutions that perfectly align with your unique business needs.
So, don’t hesitate to reach out and let us know how we can better serve you. Your input is invaluable to us, and together, we’ll continue to drive success and growth for your business. Your success is our success, and that’s why we’re here to listen and support you every step of the way.
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