SAP Business One support during the Coronavirus (COVID-19) outbreak

Diane Harvey
Updated on

We will be providing SAP Business One support during COVID. Yesterday, the Prime Minister advised all those that can work at home to do so. This can have a huge impact on business operations and it’s important to ensure your business has a contingency plan to minimize the disruption whilst you move to remote working.

How will Signum Solutions manage SAP Business One Support during this time?

At Signum Solutions, ensuring uninterrupted SAP Business One support during challenging times is a top priority. With our strong foundation in embracing cloud technology, we are well-prepared to maintain seamless operations and deliver exceptional support to our valued clients.

As part of our cloud-first approach, all our key operational systems, including our telephone system, are hosted in the cloud. This enables our team members to access essential tools and resources from any location with an internet connection, ensuring they can continue to operate efficiently as a cohesive team while working remotely.

Communication and collaboration are vital in delivering top-notch SAP Business One support, and we have equipped our colleagues with access to robust communication and collaboration tools. Through these platforms, our team members can stay connected, engage in real-time discussions, share insights, and collaborate effectively, regardless of their physical locations.

Our commitment to maintaining high standards of service and SAP Business One support remains unwavering, even in challenging times. Our cloud-based infrastructure enables us to promptly address any SAP Business One-related issues and provide timely assistance to our clients, ensuring minimal disruptions to their operations.

Our dedicated support team is equipped with the expertise and knowledge to handle a wide range of queries and challenges. Whether it’s resolving technical issues, providing guidance on system usage, or addressing any user concerns, we are fully prepared to address our clients’ needs with professionalism and efficiency.

Furthermore, we understand that adaptability is crucial in times of uncertainty, and our team remains agile and responsive to evolving circumstances. By closely monitoring the situation and staying abreast of industry developments, we can proactively adapt our support strategies to meet the changing needs of our clients.

At Signum Solutions, our clients’ success is at the core of everything we do. During this time, our focus remains on providing reliable and unwavering support for SAP Business One users, enabling them to navigate through challenges and thrive in the face of adversity. We are confident in our ability to deliver exceptional support and assistance during this period, and we look forward to continuing our partnership with our clients, driving growth, and achieving shared success.

How will Signum Solutions customers access SAP Business One support?

At Signum Solutions, providing uninterrupted SAP Business One support to our valued customers is our utmost priority, even during challenging times like the COVID-19 pandemic. We have taken proactive measures to ensure that our help desk and consultancy teams can continue operating seamlessly from any location, ensuring that our customers experience minimal disruptions in receiving the high level of service they are accustomed to.

While face-to-face interactions may be limited to safeguard the health and safety of both our team members and customers, our commitment to delivering top-notch support remains unwavering. Our help desk and consultancy teams are well-equipped to work remotely, leveraging advanced communication and collaboration tools to engage with customers effectively.

Although we may face occasional delays in response times, especially if our staff members are affected by the virus, we are determined to maintain business-as-usual operations as much as possible. SAP support during COVID is not just a priority but a necessity, and we are dedicated to providing timely assistance and resolving any SAP Business One-related issues our customers may encounter.

To ensure the safety of everyone involved, our Consulting team has been advised to avoid face-to-face meetings unless absolutely necessary. Instead, we prioritize web meetings and conference calls as our primary means of communication with customers and suppliers. When a face-to-face meeting becomes unavoidable, we will conduct a thorough risk assessment for each appointment, prioritizing the health and safety of all parties involved.

At Signum Solutions, we understand the critical importance of consulting and implementation activities to our customers’ success. Therefore, we are committed to finding innovative ways to work with our customers effectively, ensuring that their business operations continue smoothly during these unprecedented times.

Rest assured, we are here to support our customers every step of the way. Our teams remain dedicated, responsive, and proactive in delivering the exceptional level of SAP Business One support our customers rely on. Together, we will navigate through these challenges, and emerge stronger and more resilient than ever before.

If you are a current Signum Solutions customer or an existing SAP Business One user and wish to discuss any aspect of the SAP Business One support we can offer, please do get in touch. You can call us directly on 01244 676 900 or alternatively, to request a call-back, complete the form here.

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