SAP Business One support: choosing the right partner for your business

Selecting a provider of SAP Business One support services is critical to your success with SAP. The right partner can make all the difference in the world.

As long as your software continues to meet the needs of your organization, you will be happy with its results. However, when you need assistance or encounter a problem with SAP Business One, choosing the right SAP support services can make all the difference. The best SAP support services are provided through a partnership that truly understands your business and its challenges.

Why should you select an expert partner for SAP support services? The best partners can provide more than just technical assistance when you encounter problems with your software. A good partner also understands what it takes to help a small business decide whether SAP is indeed the right choice for their company and how to implement ERP software in a way that meets their specific needs.

Making the most of your SAP software and technology solution requires choosing the right partner to work with you every step of the way

Knowing the experience, level of expertise and breadth of services offered by a provider of SAP Business One support services is critical to your success with SAP. If you do not have an in-house IT team that is knowledgeable about the software, or if you are looking to supplement existing IT resources, then choosing the right partner to work with you every step of the way is essential.

Needless to say, making an informed decision on who will provide support for your SAP software must be done based on many factors – from level of experience and breadth of services offered to access to knowledge bases and overall value.

Here are some tips to help you choose your next SAP Business One partner

Looking for the right SAP partner to work with your company? Here are some tips to help you find “the one.”

Know Your Company’s Needs

The first step in finding the right SAP partner is understanding what it is your business needs. Do you need help migrating your data and operations to the cloud? Do you need help implementing SAP Business One or upgrading your current version? Do you need a solution that can handle all of these and more? Knowing exactly what you’re looking for will help you find a partner who’s perfect for you.

Start With a List

There are over 7,000 partners in the SAP PartnerEdge program. That’s far too many to sift through individually, so do yourself a favour and narrow down your options by creating a list of possible matches.

Once you’ve decided on your priorities, pull up the official list of partners in the PartnerEdge program and search for those who fit your criteria best.

Narrow down that list by eliminating those partners who don’t have experience or expertise in the areas most important to you, such as SAP Business One or data migration. You can also look at the scope of their services—do they offer professional services, technical support, or both?

Consider their experience

How long have they been working with SAP? What kind of companies do they work with? Do they have any case studies or client testimonials for you to look through?

Check their qualifications

Is there a certifying body that your preferred partner should be registered with?

The SAP PartnerEdge program is one such organization. This certification is not easy to attain and gives clients the peace of mind that their support partner has the right level of expertise.

Get references

It’s always a good idea to check in with a few previous clients and see if their experiences were positive.

For example, did they find their support partner responsive? Did they work quickly and efficiently? Call them up or send an email — most people are happy to share their experiences with others who may be embarking on the same journey.

Look for industry expertise

SAP is often implemented in highly specific ways to meet the needs of a particular business. A business solution that works for one company may not be useful to another organization, even if they compete in the same industry.

For example, a manufacturing company that makes furniture may need support with logistics and supply chain management solutions, while another manufacturing company might have very different needs.

If your business is part of a particularly niche industry, it pays to find an SAP partner who has experience in that field.

They will know what exactly what you need in order to grow and they may already know how to solve some of the common problems you face.

Understand a service provider’s level of service

Make sure the service provider can offer an excellent level of technical support, especially if you’re not an IT expert yourself. Ask them about their support services and how quickly they can respond to problems.

An important question to ask during any IT partnership is “How will my employees access help?” If you need support 24/7/365, make sure your SAP partner has people available around the clock – so you don’t suffer through downtime or delays if something goes wrong in the middle of the night or over a weekend.

You might want an on-site team for regular maintenance and upgrades, or simply a contract where someone responds to support calls when something goes wrong. Either way, you should be clear about what services you need from them before signing any contracts.

Determine how much collaboration you need

Some vendors do most of the work themselves, while others are more collaborative and hands-on when helping businesses implement their solutions.

Your organization may have strong internal IT staff or existing software development resources that could handle implementation on their own, but if not, it’s important to make sure whoever handles implementation is going to provide adequate support throughout the process.

Expect innovation from your SAP support provider in three key areas

Find a provider that is committed to doing more than simply providing technical support for your SAP products, and instead will help you to continue innovating and growing your business. The right partner should be able to demonstrate expertise in three key areas:

Have an eye on the big picture

Your SAP software is just a part of your organisation’s wider IT ecosystem. A good partner will understand this, and will have the knowledge and expertise to support all of the other systems that make up your IT environment.

Support should enable growth and innovation, not just address problems as they happen. Look for partners that are knowledgeable about the latest technologies that could help you expand your business, such as AI, IoT, blockchain and more. These solutions can take your business to the next level.

Bring value today

Technical support is important, but it’s not enough on its own. A good partner should be able to bring value in other areas such as training and development, consultancy, customisation, managed services and more innovation!

A good partner will understand how important it is for your organization to run smoothly and efficiently, so when issues arise they need to be addressed quickly and effectively.

Find a provider that has a clear plan for how they will assist you with any issues you encounter with your SAP Business One environment, so you know exactly what kind of service you can expect from them.

Help you innovate

The world is moving at breakneck speed, so it’s more important than ever to be able to evolve quickly and stay ahead of the game. A good partner can help you do this by providing innovative solutions that capitalise on emerging

Ask: How does the company demonstrate its commitment to future-proofing your business? Do they offer roadmaps outlining how their services will evolve alongside your business needs and new technological developments? Are their consultants certified in the latest SAP products and services?

Choose a provider that is thinking about tomorrow – and brings value to today

A great SAP Business One support partner can help you scale your business with technology. They’ll be thinking about tomorrow, while still delivering value today.

Your partner should be able to help you plan for the future, with technologies that bring the best innovations in ERP and cloud computing to small and midsize businesses.

They should also be able to advise you about new technology trends and how they might impact your business – particularly as these technologies become commonplace in a wide range of industries.

To find a partner like this, ask if they have experience integrating other systems like CRM or eCommerce products – and if so, whether they built an interface from scratch or used an existing one from a third party.

If it’s the latter, do their team members work closely with that third-party provider on an ongoing basis? Do they have any proof points (like case studies) for successful implementations?

Choosing the right Business One support partner is critical when it comes to getting real value out of your investment in SAP.

Everyone knows that selecting the right partner is critical to getting real value out of your investment in SAP software. This is especially true for an ERP solution like SAP Business One.

By using SAP Business One to run your business, you can expect to enjoy many benefits, including improved profitability and growth, as well as a reduction in risk and complexity. However, you must have the right implementation partner to help you get there.

The wrong implementation partner will not only cost you time and money, they could actually cause you more harm than good. You’ll be wasting money on their fees; they may even make mistakes that will cost you even more money to fix later. They could even cause irreparable damage to your corporate image or place your customers at risk of losing their personal information.

On the other hand, the right partner will help you get the most value out of your technology investment. They will be able to implement it faster and more efficiently than anyone else. Because they understand how SAP Business One works, they will be able to customize it and integrate it with other systems quickly and easily.

Most importantly, your company’s reputation won’t suffer from working with them because they work hard to maintain stellar customer satisfaction ratings from their clients.

At Signum Solutions, we take the time to listen, learn and understand what you want to accomplish with SAP Business One. We then work with you to develop a plan for implementing or upgrading SAP – one that aligns with both your business goals and your budget.

We also provide ongoing support for both you and your team. Our goal is to make sure everyone is fully trained on how to use the software effectively so that you can gain the greatest return on your investment. Download our SAP Business One support services guide here

What are the Business Benefits of SAP Business One?

In this blog we’ll examine the business benefits of SAP Business One and why it has been called the “most powerful ERP software for SMEs” on the market today.

So, what are the benefits of implementing SAP Business One?

The short answer is SAP Business One empowers your small and mid-market organization to make smarter, faster decisions rooted in real data with insights into your business across all functions.

If you’re a small or medium-sized business, then it’s likely that you face the challenge of balancing all the different aspects of your business. Letting each aspect run on its own doesn’t do your business any good if they don’t work together closely – and that includes managing business finance.

To help your small business manage these various systems and processes, SAP Business One is here for you.

Buying into SAP Business One includes increased productivity, streamlined business processes and higher employee satisfaction for your business. There are many benefits of using an ERP solution like SAP B1, let’s take a closer look at the top 5 benefits in detail.

Increased Revenue

Customer and sales information is critical to any business. The way you use the information can make all the difference. SAP Business One delivers real-time customer information to small and mid-sized businesses – so you can keep it current, maintain accurate records and have a better idea what products and services to sell your customers – ultimately helping you increase revenue.

Reduced Costs

It’s not a secret that legacy systems are cumbersome, costly and emerging inefficiencies in these systems can adversely impact the bottom line. A SAP Business One installation has a cost benefit compared to a traditional ERP system.

SAP Business One allows you to reduce extra costs associated with legacy systems by streamlining your processes. It also saves you time and money by helping you identify inefficiencies and control inventory better.

Improved Efficiency

SAP Business One gives you increased efficiency with an integrated business platform that provides all the information you need. It allows your employees to access data instantly, so they can make faster business decisions and redundant data entry is eliminated.

At the end of the day, better information means more efficient processes and faster transactions. With full visibility into all aspects of an organization, SAP Business One effectively streamlines business processes and increases overall efficiency.

Improve Customer Relationships

Don’t put the success of your business at stake by having bad customer service. The best thing you can do is to have a centralized system for all your customer service operations.

SAP Business One will ensure that your customer gets the information they need at the right time. This ensures that you maintain a good relationship with them, and they continue to rely on what you have to offer.

Fast Time To Value

As the market leader for ERP software, SAP offers fast time to value. SAP Business One applications are easy to implement, and their best practices content makes it easy for you to make decisions quickly and ensure a strong ROI.

With SAP’s proven methodology and best practices, you are guaranteed a fast and successful implementation.

In summary

The business benefits of SAP Business One are many, ranging from the ability to provide enhanced customer visibility (if you have a recurring relationship with your customers) to saving money by decreasing manual processes to increasing efficiency and revenue.

As a SAP Gold Certified Partner and expert in business applications and software, Signum Solutions delivers proven expertise in all areas of SAP Business One solutions.

At Signum, we remove complexity and improve efficiency. Through a combination of deep SAP expertise, keen insight, and smart technology, we deliver innovative solutions that help you meet and exceed expectations. If you want to know if SAP Business One is right for your small business contact us today!

SAP Business One for SMEs is the Perfect Fit

SAP Business One for SMEs is an up-to-date, comprehensive ERP solution that adheres to your availability requirements while implementing the needs and requirements of small and medium sized enterprises.

As your business grows, you may look for ways to streamline operations and boost productivity. By choosing an affordable business system designed specifically to fit your needs, you can achieve these goals and more. One solution that’s ideal; SAP Business One for SMEs.

A medium-sized company of today needs a flexible and efficient system that processes data as quickly and accurately as possible. SAP Business One ERP offers you the right solution for your business.

Specifically designed for the SME market, it combines key business functions in one system to help you get control over your operations, reduce costs, increase profitability, and improve your service levels.

With dedicated software, built for SMEs, you can react more quickly to customer requests and make your company more profitable. It also provides the speed and efficiency needed to deliver products or services while managing costs competitively.

SAP Business One’s unique point of view makes common business processes easier and helps companies to grow profitably, develop their brands and strengthen relationships with customers.

In addition, SAP Business One supports the integration of partner networks or business partners and third parties, facilitating cross-organizational collaboration and integration opportunities for customers.

This enables your business to grow and evolve with its own level of complexity and still always use the standard software and interfaces. A wide array of add-on products is also available to enhance the core functionality of the solution.

This extensive range of functions allows you to record all company processes in accordance with current business requirements. This saves time and simplifies business procedures. You not only streamline single processes, but also link them to each other, so that you can view the results of each individual business process at any time.

Take a look at the SAP Business One Solution in detail here

SAP Business One is a global industry-leading business management software solution, used by over 70,000 small and medium-sized enterprises. It is also available in the form of the SAP Business One Starter Package, ideal for businesses who initially only require the services of up to 5 users.

SAP Business One transforms your business by enabling you to manage it in real time, from anywhere. Operationally, you can increase efficiency and reduce IT management costs.

Powerful yet simple, SAP Business One for SMEs gives you access to enhanced visibility and better decision making at a small business’s cost.

Want to know if SAP Business One is the perfect fit for your business? Contact one of our business experts today!

Reduce Your Time Duplicating Information Entry

Duplicating information entry can sometimes seem to consume most of our time during our working lives.

The fact is that most people spend much of their working hours poorly duplicating information entry. In most organizations, the same data is continually entered into multiple systems and even though there are often automated checks in place for a lot of this data, it seems the human factor falls into a few common issues:

The problem with each of these issues is that they could be time-consuming for you and your colleagues as well as increasing costs within your organization. You’re using manpower to enter the same information over and over again. That may be okay for now, but let’s look at where it could lead:

Increased volume of data entry

More time required

Errors in orders/shipping

 

Whether you call it information or data entry, the act of keying in details can quickly become a repetitive task. When you’re working with large amounts of data, the process can be tedious and time-consuming. Fortunately, there are ways to streamline your data entry processes and eliminate wasted time spent repeating tasks.

That’s where SAP Business One comes in. Solution: SAP Business One software is a business all-in-one software package. Small companies can get the efficiency they need to compete in today’s world … It takes a lot of effort away from repetitive tasks, so you can spend more time on the tasks that increase revenue, engage with your customers, and boost employee productivity.

SAP Business One gives you the tools needed to enter data once, and have it conveyed across multiple applications, removing the need to duplicate staff efforts in different forms of business processes.

CTA banner, Signum Solutions wholesale Infopack

AN INTERVIEW WITH: Darren Bevan, Commercial Director – Manufacturing and Export Sales at JDM Food Group.

JDM Food Group has seen exceptional growth over the last 3 years, which during a time of economic instability is extremely impressive.  Find out more about the business and how it has coped with its remarkable growth, from our interview with Darren Bevan:

 

Q: Tell us a bit about JDM Food Group:

A: JDM was established in 2000 and began with supplying garlic products, before expanding into the import and supply of ginger.  Today, the business supplies over 250 food manufacturing sites and is the leading supplier to Tesco for garlic, ginger, sweet potatoes and butternut squash.

 

Q: What does JDM’s customer base look like?

A: We supply to an extremely diverse customer base including: small independent retailers; national and multi-national supermarket chains; food manufacturers and foodservice companies.

 

Q: What makes JDM different to similar food companies?

A: Our focus on innovation and new product development, alongside our partnership approach with customers.  It’s a combination that has helped us to grow 54.49% in just the last 3 years.  We’ve also recently been awarded 82nd place in the Sunday Times Fasttrack 100, celebrating the fastest growing privately owned companies in the UK, which is testament to the fact that whatever our customers want, we always do our best to deliver – whatever they need we will find a way!

 

Q: How has the business coped with such fast and significant growth?

A: We have invested in the right staff and the right processes, including implementing a new ERP system in 2013, to help maintain excellent service and our reputation as a leader in our industry.

 

Q: How has implementing a new ERP system been of benefit to JDM?

A: Without a doubt, SAP Business One coupled with the ProcessForce application for food businesses, delivered by Signum Solutions, has had a major impact on business efficiency and I’m certain that it will continue to do so as the business grows.

 

Q: What’s next in the plan for JDM?

A: As always we are working on more new and innovative products and will be showcasing these at trade events across the country, throughout the year.

Read the JDM Food Group SAP Business One Snapshot. 

 

Contact JDM Food Group:

Contact Darren on 01775 822389 or via email:  [email protected] or to find out more about JDM Food Group visit the website: www.jdmfoodgroup.co.uk

 

Apico International: Racing ahead through speed of processing

Since its inception in 1984, Apico has gone from strength to strength, earning a loyal customer base of UK and European business partners, who come to Apico first because of its excellent customer service, reliability and flexibility.  Moreover, despite the recent recession, Apico has managed to continue its impressive growth throughout both tough economic times and most recently, months where flooding and bad weather has periodically prevented motor racing in parts of the UK altogether.

Founded 30 years ago by three times world trials champion Yrjo Vesterinen, Apico is a family run business that has a reputation for quality of product and service, aligned with a strong dedication to motor racing.

Five years ago, Apico was using a different business system, which albeit well known in the motor racing industry, was bespoke and difficult to develop, as Apico’s Purchasing Manager Anna Lena Eriksson explains: “We always felt like the guinea pigs with the old system.  We were at a point where we had all had enough of not being able to link different processes together and decided to look for something that was Windows-based, more globally accessible and most importantly, something that was already tried and tested by other wholesale and distribution businesses.”

Why SAP Business One?

Anna’s initial thoughts on SAP Business One were that it looked smart and easy to use.  Adamant to have a Windows-based system that integrated with Microsoft applications such as Excel, the team at Apico were really impressed with the functionality SAP Business One offered as standard: “The first meeting with Signum blew us away,” says Anna, “We were amazed by what was possible – from statistics to reports; being able to drill down into orders, invoicing and business partner information was pretty amazing for us.”

Benefits

Speaking about the difference in the level of customer service that Apico is now able to offer, Anna says: “The old system couldn’t keep track of stock or process orders at any speed, so we could become cornered and wouldn’t be able to answer questions about specific part numbers or if something had been back ordered.  Now, we can confidently rely on the new system for this information and use it to assist our customers with running their businesses.”  Elaborating on how the ordering process works to Apico customers’ benefit, Anna expands: “Since the recession, our customers can’t afford to hold as much stock in their shops.  To make things easier for them, if a customer calls us at 5pm to make an order for delivery the next morning, we can do this ready for our pick-up at 5.30pm, because the system is able to process orders quickly enough for us to make it happen.  Before, we had a cut-off of 3pm for next day delivery, but since implementing SAP Business One we’ve become a well-oiled machine and can be far more flexible.”

Previously, everything was manually input and nothing was integrated, so stock figures were never reliable.  The difference with having business processes  integrated in one system means that Apico is now able to run sales and purchasing reports and easily compare figures from previous periods.  “It’s a huge benefit,” Anna describes, “From a seasonality perspective we can now plan and see what’s in stock.  We are always easily able to see where we are, where we should be and plan where we want to go.

“Using a reliable system makes our customers see us as more reliable too.  Being able to plan and keep things in stock means that we can offer a better service.  This, alongside being able to take orders up until 5pm has certainly helped with our profitability.  After all, if we couldn’t do it, our customers would go to our competition.

Why Signum Solutions?

“Choosing SAP Business One from Signum Solutions is a decision that Apico has never regretted: “I would definitely recommend SAP and Signum to other wholesale businesses,” says Anna, “Our partnership with Signum is great and the system works extremely well for wholesale, in particular the stock holding   functionality is brilliant.”

 

Read the full case study.

Food Manufacturers are Missing Out

Last week, Food Manufacture magazine reported on how food and drinks manufacturers may be missing out on innovation in product development, by choosing instead to tweak and adapt existing products.

Matthew Incles, Senior Consultant at Promar International is reported to have advised that food manufacturers need to focus on what’s going on in the market place as well as on refreshing existing products.

Simply put, by sticking with the same product, are you missing out on getting ahead of the game and putting your business at risk of falling behind your competitors?

The same theory should be applied to food manufacturers’ use of technology.  “If it’s not broke, don’t fix it” won’t cut it in a modern technological world and whilst the system that you already have but need to keep making changes to may well keep you afloat, your competitors are speeding ahead by centralising their business processes in order to gain the efficiency needed to compete with larger enterprises.

Are you paying for bespoke ERP system changes? Or for separate manufacturing, CRM, accounts and sales systems?  If so, then it’s definitely time to try something new! Give us a call and let us show you the benefits of SAP Business One for your business, 01244 676 900

Gold Partner for SAP Business One

Signum Solutions are proud to confirm that we have been confirmed as a Gold Partner for SAP Business One.

We’re proud to announce that we have been selected as a Gold Partner for SAP Business One. Not only do we believe in the product, we’ve seen first-hand how it’s helped businesses in all stages of growth. As Gold Partners, we plan to expand our scope of services and offerings for customers utilizing SAP Business One in the coming years. We understand the true challenges that today’s business face are complex at best and require more than just “shopping cart” solutions to solve. These challenges require sound, strategic thinking coupled with an advanced solution set rooted in best practices that has been proven time-and-time again to deliver predictable and consistent results.

When you are dealing with one of the largest technology platforms in the world, it is no surprise that there will need to be a team of professionals on site to assist your staff with the transition. We are confident that we have assembled some of the finest professional resources available and they will far exceed your expectations. Our support goes above and beyond “help desk” support. You will have an assigned Account Manager and Technical Specialist who will hold you accountable for your success (like they would a member of their own team).

Partnering with SAP means that we will have access to the latest business application technology from their portfolio and be able to deliver innovative, collaborative software solutions.

SAP Business One is a proven, simple software solution that allows you to quickly and easily start your company using the most popular industry standard software.

Signum Solutions has another 2 projects go-live

Signum Solutions has yet another 2  projects go-live:- Dell Factor Ltd one of the Midlands’ leading plumbing goods wholesalers and ELC (UK) Ltd a delivered food wholesaler specialising in frozen and ambient products.

Since the project went live, Signum have been able to successfully monitor both companies’ Key Performance indicators on a real-time basis and respond immediately as necessary. This has led to significant improvements in both business’s performance.

At Signum Solutions we’re a passionate team of experienced SAP Business One consultants. Our entire focus is on delivering world-class SAP Business One services and support into growing SMEs.

Our expertise in Business Consulting, Implementation and Maintenance will help you improve all aspects of your business from the finance, sales & marketing to operations & production management.

With our experience in small business processes, we have a proven track record in delivering the right solutions to the right people at the right price. Your satisfaction is our passion.

We’re here to help you turn your big idea into a plan. Our team can work with you in person or virtually, designing and creating an application that fits in with the way you do things now and will help you thrive in the future.

We’ll take the time to get to know your business and industry, so we can help define your goals and create an ERP strategy for your business.